Privacy Policy

This Privacy Policy describes how Splitdeal ABN:71 607 014 004 (“SplitDeal”, “we”, “us”, or “our”) collects, uses, discloses, and protects your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing or using our website www.splitdeal.com, creating an account, or participating in a group deal, you agree to the terms of this Privacy Policy.

1. WHAT PERSONAL INFORMATION WE COLLECT

We may collect the following types of personal information from you:

• Full name
• Email address
• Phone number
• Residential or shipping address
• Billing information (credit/debit card details processed via third-party providers)
• Account preferences
• Purchase and deal participation history
• IP address, browser type, and device information
• Analytics data through cookies and third-party tools

2. HOW WE COLLECT PERSONAL INFORMATION

We collect your personal information when you:

• Register for an account on our website
• Join or express interest in a group deal
• Make a purchase
• Subscribe to marketing or newsletters
• Communicate with us via email, contact forms, or social media
• Interact with our website using cookies or analytics tools

We aim to collect personal information directly from you unless it is unreasonable or impractical to do so.

3. WHY WE COLLECT YOUR INFORMATION

Splitdeal collects and uses personal information to:

• Operate and maintain your user account
• Facilitate participation in group deals and transactions
• Process payments and issue receipts
• Provide customer service and support
• Send service communications and promotional emails (where consented)
• Improve our platform functionality and customer experience
• Share necessary order details with brands/retailers for fulfilment
• Comply with legal and regulatory obligations

4. DISCLOSURE TO THIRD PARTIES

We may disclose your personal information to third parties, including:

• Brand Partners and retailers involved in fulfilling your purchase (e.g. name, contact number, and delivery address)
• Payment processors, such as Stripe
• Service providers, including cloud storage, email marketing tools, customer service tools, and analytics platforms
• Law enforcement or regulatory agencies, where required by law

We do not sell your personal information to any third party.

5. STORAGE AND SECURITY OF PERSONAL INFORMATION

We take reasonable steps to ensure your personal information is stored securely and protected from misuse, interference, loss, unauthorised access, modification, or disclosure.

Your information may be stored on secure servers, including those operated by third-party service providers. All payment information is processed securely and SplitDeal does not store credit card numbers.

6. OVERSEAS DISCLOSURE

Some of the service providers we use (e.g. for cloud hosting or email services) may be located outside Australia. By using SplitDeal, you consent to your personal information being stored or processed in jurisdictions outside Australia where appropriate safeguards are in place.

7. ACCESS AND CORRECTION OF INFORMATION

You may request access to the personal information we hold about you and request corrections if it is inaccurate, outdated, or incomplete.

To make a request, please contact us via support@splitdeal.com We will respond within a reasonable period, typically within 30 days.

8. DIRECT MARKETING

With your consent, we may use your personal information to send you promotional materials, newsletters, and special offers.

You may opt out of marketing communications at any time by:

• Clicking the “unsubscribe” link in our emails
• Updating your communication preferences in your account settings
• Contacting us at support@splitdeal.com

9. COOKIES AND WEBSITE TRACKING

Our website uses cookies and third-party tracking tools (such as Google Analytics and Meta Pixel) to collect usage data and improve functionality.

Cookies do not store personal information, but they may link to your activity on the site. You may disable cookies via your browser settings, although this may affect your experience on the platform.

10. DATA RETENTION

We retain your personal information only as long as necessary to provide you with our services or as required under applicable law. When no longer required, information is securely deleted or de-identified.

11. COMPLAINTS

If you believe your privacy has been breached or we have not complied with the Privacy Act or APPs, please contact us at:

support@splitdeal.com

We will investigate and respond to your complaint within a reasonable period. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
www.oaic.gov.au

12. CHANGES TO THIS PRIVACY POLICY

SplitDeal reserves the right to amend this Privacy Policy from time to time. Any updates will be posted on our website with the effective date noted above. Continued use of the platform constitutes acceptance of the revised policy.

13. CONTACT US

If you have any questions about this Privacy Policy, or if you would like to access, correct, or delete your personal information, please contact us: support@splitdeal.com